I phone 4 買過的軟體,不小心刪掉,再重新下載卻被收費

[martiwu]

請問各位大大們！

小弟前年購買 "遠流字典通普通版" 使用後覺得不錯 ，就在花錢升級為 "專業版"

恰好這幾天在整理iphone的資料，不小心被我刪掉，我想說app store不是有相同的軟體購買過，可在免費下載的服務

結果在下載一次它居然直接收費....為什麼呢!! 我該求助於誰呢!!

以下為小弟的購買紀錄

[Luc98e]

I Don't think is the same app. Similar name does not means is the same. If you are on IOS 5 Checkek purchased , you can download it again for free.

[bill_suen]

去申請退費啊，iPhone4.tw 不是有退費教學??
下次看清楚點才安裝吧.....

[maclaren]

看起來有可能是那套軟體的設計問題，你之前看起來是2.4一般版轉專業版，但是最近下載的專業版在 app store 上是另外一套，建議先把新買的 專業版2.5 退費，下載本來的一般版，然後看看裡面有沒有專換專業版的選項，沒有的話應該要跟"遠流"反應，他們把軟體機制搞複雜了。

[SONIC_CHANG]

看一下你的帳單
應該不是 apple 問題

而是你先買了一般版再用升級加購方式升級專業版購買

而最後你卻直接點專業版

這樣就是你的不小心了

你還是可以去退這個專業版的錢

不過只能怪這個開發商太搞怪了 搞這麼多奇怪版本

[martiwu]

感謝各位大大的幫助,小弟先去退退看!

唉!軟體商的版本過多也是個問題!!!

[martiwu]

請問各位大大! 蘋果客服回信給我了,但是看起來好像不能讓我退費耶!!!!!!!!!!!!!!!!


以下為蘋果客服的回信:
Dear Ching Yuan,

My name is Braunson and I am an advisor with the iTunes Store Customer Support Team. I see from your email that you were charged again for an item you previously purchased. I can imagine how eager you must be to resolve this.

I took a look at your account and only found one purchase of "遠流字典通專業版".

Your request for a refund for "遠流字典通專業版" was carefully considered; however, according to the iTunes Store Terms of Sale, all purchases made on the iTunes Store are final. This policy matches Apple's refund policies and provides protection for copyrighted materials.

You can review the iTunes Store Terms of Sale for more information:
http://www.apple.com/legal/terms/

To review your iTunes Store account's purchase history, follow the steps in this article:

Seeing your iTunes Store purchase history and order numbers
http://support.apple.com/kb/HT2727

Thank you for being a member of the iTunes Store community. Take care.

Sincerely,

Braunson
iTunes Store/Mac App Store Customer Support

Please Note: I work Sunday, Tuesday, Thursday from 8:00 AM to 4:30 PM EST

Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.


為了讓大大們了解來龍去脈,以下附上小弟申請退費的內容

I have purchased an app " 遠流字典通專業版, v2.5 (4+) " from iTunes App Store .

I have bought before

Because this version too , Harm me buy the wrong , Cause me once again pay.

I would like to refund , please help me .

Thanks

Best regards,

Ching - yuan - Wu


小弟自認英文不是很好,請問是否我的表達能力有問題!!!