james731225
08-06-2011, 13:23
Dear Cheng-chen,
Thank you for contacting iTunes Store Customer Support. My name is Sunil and I am glad to assist you.
Before I begin addressing your email, I would like to apologize for the
delay in responding to your inquiry. This is certainly not the customary
wait time for a reply from the iTunes Store Customer Support.
We have been experiencing higher volumes than expected, and your patience is greatly appreciated.
I'm sorry to hear that the application "iAnnotate PDF" you recently purchased is not functioning as expected. Addressing your concern is really important for us. I will do my best to answer your concern.
Cheng-chen, I have reversed the charge for this purchase. In five to seven business days, a credit of $9.99, should be posted to the credit card that appears on the receipt for that purchase.
The steps outlined in this article resolve many common issues with apps:
Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702 (http://support.apple.com/kb/TS1702)
Please note that Aji, LLC is the best resource for information about
iAnnotate PDF. Therefore, I recommend you contact Aji, LLC directly. Please visit:
http://www.ajidev.com/iannotate/ (http://www.ajidev.com/iannotate/)
I have addressed your concern. Please feel free to contact us if you experience any issues in this concern.
Have a great day!
Sincerely,
Sunil
iTunes Store/Mac App Store Customer Support
http://www.apple.com/support/itunes/ww/ (http://www.apple.com/support/itunes/ww/)
Please Note: I work Sunday-Wednesday & Saturday 4.00 AM-01.00 PM CST
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Customer First Name : Cheng-chen
Customer Last Name : wu
email : james731225*hotmail.com
Web Order # : MHW4M8GKM
Support Subject : Downloading iTunes Store Purchases
Sub Issue : Download errors
See additional info below
OS version: Windows 7
Country: Taiwan
iTunes version: iTunes 10.4
Apple ID: james731225*hotmail.com
Specific request: I have another download question (explain below)
Error message user experienced:
Item title: iAnnotate PDF
Details:
I have purchased an app " iAnnotate PDF " from iTunes App Store .
But this app is not as good as it described , I would like to refund , please help me .
Thanks
Best regards,
wu-cheng-chen
TrackID: 15950564
請問他的意思是說會退款
還是說我還要跟那軟體公司連路
請會的大大幫忙翻譯一下 謝謝
Thank you for contacting iTunes Store Customer Support. My name is Sunil and I am glad to assist you.
Before I begin addressing your email, I would like to apologize for the
delay in responding to your inquiry. This is certainly not the customary
wait time for a reply from the iTunes Store Customer Support.
We have been experiencing higher volumes than expected, and your patience is greatly appreciated.
I'm sorry to hear that the application "iAnnotate PDF" you recently purchased is not functioning as expected. Addressing your concern is really important for us. I will do my best to answer your concern.
Cheng-chen, I have reversed the charge for this purchase. In five to seven business days, a credit of $9.99, should be posted to the credit card that appears on the receipt for that purchase.
The steps outlined in this article resolve many common issues with apps:
Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702 (http://support.apple.com/kb/TS1702)
Please note that Aji, LLC is the best resource for information about
iAnnotate PDF. Therefore, I recommend you contact Aji, LLC directly. Please visit:
http://www.ajidev.com/iannotate/ (http://www.ajidev.com/iannotate/)
I have addressed your concern. Please feel free to contact us if you experience any issues in this concern.
Have a great day!
Sincerely,
Sunil
iTunes Store/Mac App Store Customer Support
http://www.apple.com/support/itunes/ww/ (http://www.apple.com/support/itunes/ww/)
Please Note: I work Sunday-Wednesday & Saturday 4.00 AM-01.00 PM CST
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Customer First Name : Cheng-chen
Customer Last Name : wu
email : james731225*hotmail.com
Web Order # : MHW4M8GKM
Support Subject : Downloading iTunes Store Purchases
Sub Issue : Download errors
See additional info below
OS version: Windows 7
Country: Taiwan
iTunes version: iTunes 10.4
Apple ID: james731225*hotmail.com
Specific request: I have another download question (explain below)
Error message user experienced:
Item title: iAnnotate PDF
Details:
I have purchased an app " iAnnotate PDF " from iTunes App Store .
But this app is not as good as it described , I would like to refund , please help me .
Thanks
Best regards,
wu-cheng-chen
TrackID: 15950564
請問他的意思是說會退款
還是說我還要跟那軟體公司連路
請會的大大幫忙翻譯一下 謝謝