a3728077
09-01-2011, 03:58
小弟我前幾天寫了信給Apple，表示我有幾項軟體想退
過沒多久小弟就收到Apple的回信了
但我看不太懂內容，這樣有算成功退了嗎?
另外我這封信的內容是只寫退一個軟體，我總共約退了4套，加起來是8.97$
-------------------------------------
Dear Harry,
I hope all is well with you. This is Madelaine and I'll be helping you with your concern today.
I'm sorry to hear that the applications you recently purchased did not meet your expectation.
In five to seven business days, a credit of $8.97 should be posted to the credit card that appears on the receipt for that purchase.
The steps outlined in this article resolve many common issues with apps:
Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702
Please note that the developers is the best resource for information about these applications. Therefore, I recommend you contact the developer directly. Please visit:
http://www.splashtop.com/remote
http://www.comicshelf.com/
http://www.zhihmeng.com/
Thank you for choosing iTunes. Have a great day Harry!
Sincerely,
Madelaine
iTunes Store Customer Support
Please Note: I work M-F, 8:00 AM-5:00 PM CST
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Customer First Name : Harry
Customer Last Name : Andy
email : a0926592681*yahoo.com.tw
Web Order # : MGWBT5Z0GH
Support Subject : Downloading iTunes Store Purchases
Sub Issue : Download errors
See additional info below
OS version: Windows 7
Country: Taiwan
iTunes version: iTunes 10.4
Apple ID: a0926592681*yahoo.com.tw
Specific request: I have another download question (explain below)
Error message user experienced:
Item title: Splashtop Remote Desktop for iPad
Details:
I have purchased an app " Splashtop Remote Desktop for iPad " from iTunes App Store .
But this app is not as good as it described , I would like to refund , please help me .
Thanks
Best regards,
Harry Andy
TrackID: 16154732
過沒多久小弟就收到Apple的回信了
但我看不太懂內容，這樣有算成功退了嗎?
另外我這封信的內容是只寫退一個軟體，我總共約退了4套，加起來是8.97$
-------------------------------------
Dear Harry,
I hope all is well with you. This is Madelaine and I'll be helping you with your concern today.
I'm sorry to hear that the applications you recently purchased did not meet your expectation.
In five to seven business days, a credit of $8.97 should be posted to the credit card that appears on the receipt for that purchase.
The steps outlined in this article resolve many common issues with apps:
Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702
Please note that the developers is the best resource for information about these applications. Therefore, I recommend you contact the developer directly. Please visit:
http://www.splashtop.com/remote
http://www.comicshelf.com/
http://www.zhihmeng.com/
Thank you for choosing iTunes. Have a great day Harry!
Sincerely,
Madelaine
iTunes Store Customer Support
Please Note: I work M-F, 8:00 AM-5:00 PM CST
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Customer First Name : Harry
Customer Last Name : Andy
email : a0926592681*yahoo.com.tw
Web Order # : MGWBT5Z0GH
Support Subject : Downloading iTunes Store Purchases
Sub Issue : Download errors
See additional info below
OS version: Windows 7
Country: Taiwan
iTunes version: iTunes 10.4
Apple ID: a0926592681*yahoo.com.tw
Specific request: I have another download question (explain below)
Error message user experienced:
Item title: Splashtop Remote Desktop for iPad
Details:
I have purchased an app " Splashtop Remote Desktop for iPad " from iTunes App Store .
But this app is not as good as it described , I would like to refund , please help me .
Thanks
Best regards,
Harry Andy
TrackID: 16154732