steven6718
12-05-2012, 12:16
為了下載外國的app，我想很多人都有申請國外帳號！應該有些人跟我一樣，申請時填的地址與電話都是自己不知道在哪裡的資料，自己也忘記是不是有設定過security answer，現在購買軟體都會出現問題，寫信給客服人員請求協助。 現在收到回信了，接下來的問題可就傷腦筋了
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Hello xxxxxxx,
This is Jamie again from iTunes Store Support.
I understand that you are still unable to answer your security questions on your account "xxxxxxx*yahoo.com.tw (bongbonghu*yahoo.com.tw)", and I can certainly understand your desire to get back to purchasing and I'm happy to be able to help you today.
For security reasons, you'll need to contact our Account Security team for help.
You can speak to an Account Security Advisor by calling our AppleCare technical support team. I have located the number for you to call to have your security questions reset so you can get back to purchasing on your account with your new device.
Apple Technical Support number: 1-800-275-2273
When you call, ask to speak to the Account Security team and let them know you need the security questions reset. If you are unable to access your account, let them know that as well.
Please don't hesitate to contact me if you require further assistance with this issue or any others Broderick. If you reply directly to this email, your response will come straight to me.
Thank you for using iTunes Store Support.
Have a great day!
Sincerely,
Jamie
iTunes Store/App Store/Mac App Store Customer Support
http://www.apple.com/support/itunes/ww/
Please note, I work Sunday though Thursday, 3 PM - 11:30 PM EST.
Thank you for allowing me the opportunity to assist you.
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真是該死，我根本就沒辦法打給他做確認，各位有經驗嗎？
********
Hello xxxxxxx,
This is Jamie again from iTunes Store Support.
I understand that you are still unable to answer your security questions on your account "xxxxxxx*yahoo.com.tw (bongbonghu*yahoo.com.tw)", and I can certainly understand your desire to get back to purchasing and I'm happy to be able to help you today.
For security reasons, you'll need to contact our Account Security team for help.
You can speak to an Account Security Advisor by calling our AppleCare technical support team. I have located the number for you to call to have your security questions reset so you can get back to purchasing on your account with your new device.
Apple Technical Support number: 1-800-275-2273
When you call, ask to speak to the Account Security team and let them know you need the security questions reset. If you are unable to access your account, let them know that as well.
Please don't hesitate to contact me if you require further assistance with this issue or any others Broderick. If you reply directly to this email, your response will come straight to me.
Thank you for using iTunes Store Support.
Have a great day!
Sincerely,
Jamie
iTunes Store/App Store/Mac App Store Customer Support
http://www.apple.com/support/itunes/ww/
Please note, I work Sunday though Thursday, 3 PM - 11:30 PM EST.
Thank you for allowing me the opportunity to assist you.
*********
真是該死，我根本就沒辦法打給他做確認，各位有經驗嗎？