事情是這樣子的，我在十天前購買了iAcces正式版軟體安裝在我的iPhone上面，
但昨天突然間說我的試用期間到了，裡頭沒有任何給我重新輸入我購買序號的option，
也沒辦法reactivate，我嘗試要進入程式就會crash。
然後我就只好嘗試把它從Ｃydia移除，移除之後，
我的手機陷入了永無止盡的白蘋果！最後只好決定重灌，雖然感到不開心，
因為大家也知道reinstall and rejailbreak是一個浩大的工程，
尤其是restore的時候會等到瘋掉，之前回台灣去參加花博的照片也沒有了，
畢竟誰會每兩三天就backup一次？
我寫了第一封信給iAcces的服務人員，問他為何我購買正式版居然會說適用期到了？
他說paypal reversed my payment，但是他沒提出任何證據，
也沒有transaction number，於是我上paypal跟我銀行的網站重新檢查一次，
確定我有付錢，於是我寫了第二封信，我並沒有”威脅“客服，
我只是跟他說要是他不好好處理我會分享我的經驗，
他就回信說我的"試用品"沒有退錢的option
(我有付錢，應該無關是否在”試用期間“發生這些問題吧，難道要正式使用期間發生問題你們才要退費？試用版不是也是你們做的嗎？）
然後他說我應該要備份我的東西，of course I know！但是有誰會兩三天備份一次？
最後他說我應該要"請別人教我怎麼使用我的iPhone"
我想試問今天“不會使用iphone“的使用者會購買你們iAcces的產品嗎？
請問被你花錢購買軟體的客服這樣說，誰不會感到生氣？
我現在為了證明我不是在亂講話，以下是我的交易明細:
Web Accept Payment Sent (Unique Transaction ID #46M99267EW8099115)
Original Transaction Date Type Status Details Amount Nov 25, 2010 Payment To Ng Kwok Fai Completed ... -$14.99 USD
Related Transaction Date Type Status Details Amount Nov 25, 2010 Charge From Credit Card Completed Details $14.99 USD Total: -$0.78 USD
Name:
Ng Kwok Fai (The recipient of this payment is Non-U.S. - Verified)
Email: sales*iAcces.com
Total Amount: -$14.99 USD
Fee amount: $0.00 USD
Net amount: -$14.99 USD
Item amount: $14.99 USD
Sales Tax: $0.00 USD
Shipping: $0.00 USD
Handling: $0.00 USD
Quantity: 1
Item Title: iAcces
Item Number: 374083264748529
Date: Nov 25, 2010
Time: 01:28:46 PST
Status: Completed
Shipping Address:
No Address Provided
Funding Type:
Credit Card Funding Source:
$14.99 USD - Visa Card XXXX-XXXX-XXXX-9346
以下是我跟他的信件往來內容, 當然我不認為一個無理之徒應該要影響到醫整個團隊的收入，如果iAcces的人看到這篇文章，請你們叫這個人出來跟我道歉，我也許可以考慮刪掉這篇文章， 說實在的我根本沒必要為了不到我半小時薪水的錢出來post這種文章浪費我的時間，但是我一向都認為一個人應該要為他說的話做的事情負責，即便這是網路的 世界，更因為大家彼此見不到面而顯得互信更為重要！客服做不好當什麼客服人員？就是這些爛客服讓這整個客服這個行業變得沒價值，更否定了表現得好的客服努 力工作的價值！
最後給iAcces的人一句建言：
“請不要讓大家覺得盜版比正版好用，不然就無法永續經營！”
Me:
I bought iAcces on Nov 25,
Item# 374083264748529
It suddenly stopped and said the software expires.
What should I do to recover it?
iAcces representative:
Paypal reversed your payment. You will need to contact paypal to know what happened.
Me:
Please see attached screenshot.
If Paypal did reverse my payment, how can the transaction show up on my credit card which links to Paypal?
Please refund the money.
The software damaged my IOS and made me have to reinstall and rejailbreak .
My current photos and contacts are missing.
All I ask for is for you guys to refund my money, or else I will share my experience with all iPhone/iPad users.
Screen shot 2010-12-08 at 8.34.47 PM.png
319K View Download
iAcces representative:
it 10days trial before buy. so no refund option.
it your own data without backup. no blame on someone else.
IAcces runs on mobilesubstrate. I never heard a report about causing lost of data.
if you not familiar with your belonging or what you are doing, I suggest you look for someone to teach you first. Internet theaten won't help you to get your things back.
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