Thank you for contacting iTunes Store Customer Support. I am Siddhartha here and I will guide you with the appropriate information regarding your concern.
David, I understand that you don't want this purchase of "導航王 Pro". In three to five business days, a credit of $9.99 should be posted to the credit card that appears on the receipt for that purchase.
Please note that this is a one-time exception, as the iTunes Store Terms and Conditions state that all sales are final.
The iTunes Store provides a warning message that asks if you are sure that you want to buy an item. This warning can be turned off. If you would like to make sure that this warning is on, you can reset the warnings in the iTunes Store by following the instructions in this article:
Resetting iTunes Store warnings
http://support.apple.com/kb/HT1734
If you require further assistance, please do not hesitate to reply to this email and I will be more than happy to assist you further. Thank you for being a valued customer. Have a great day!
Sincerely,
Siddhartha
iTunes Store Customer Support
Please note: I work from Sunday-Friday , 11 AM to 8 PM CST
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare Survey email; any feedback you provide would be greatly appreciated.
Customer First Name : David
Customer Last Name : Kuo
email : o_o6549*hotmail.com
Web Order # : MGVLHDFM3Q
Support Subject : I have another purchase or download-related question.
Sub Issue : Other Question
Comments : iTunes Account Name: o_o6549*hotmail.com
Platform : iTunes/10.1 (Windows; Microsoft Windows XP Professional Service Pack 3 (Build 2600)) AppleWebKit/533.19.4
Item Name : 導航王 Pro
Comments:
我不需要這款軟體
請教各位大大 這封信到底是給我退還是不給我退 我到底還需不需要在寫信過去
因為我根本沒開車也不需要導航軟體 我不小心按到的.......
但我有過了幾天 才知道可以退款 但絕對沒超過1個月
希望可以知道裡頭到底要不要給我退 以及我到底要不要回信~?
