REX - Room Expediting 1.0Category: Business
Price: Free (iTunes)
Description:Meet REX – Housekeeping’s New Best Friend!
Hotel guests will often wish to stay as late as possible on their date of departures. Arriving guests, especially in resort environments, wish to arrive as early as possible, thereby putting the squeeze on housekeeping. This dilemma creates a manually intensive communication process between the Front Office and Housekeeping to get arriving guests into their rooms.
With REX, a room attendant refers to a wireless device to be instructed on ‘what is the next most important room’ for him or her to clean,” he said. “In selecting the next room, the software will look at a collection of variables from multiple systems like the property-management and in-room energy-management systems. These variables include whether a guest is waiting, physical occupancy, VIP level of the incoming guest and several others. Because the room attendant just sees the next room, it’s simpler than any paper process.”
The room attendant also is exposed to real-time guest information that allows for addressing the guest by name and setting up the room with all preferences.
REX - Room Expediting
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